On-Demand Transit · Help Centre

Dispatch Guides

Clear, step-by-step instructions for everything you do in the Dispatch role – from booking a rider's trip to handling a snow day. Pick a guide below and it opens with screenshots for every step.

Every dayThe guides you'll use most: riders, trips, journeys.
Weekly & monthlyPlan ahead: repeat schedules and open or close stops.
Special situationsWhen something unusual happens on the road.

Every day

4 guides

The everyday basics of running the service.

  • Adding & Managing Riders

    Create rider accounts and help riders who are having trouble signing in or with their password.

    6 pages
    Open guide

  • Adding & Managing Trips

    Book a ride for a rider, change its time or stops, or cancel it.

    8 pages
    Open guide

  • Setting Up a Journey

    Put a vehicle and driver on the road for the day, and update them if plans change.

    6 pages
    Open guide

  • Manual Assignment

    Place a specific trip on a specific vehicle yourself, instead of letting the system choose.

    5 pages
    Open guide

Weekly & monthly

3 guides

Set things up ahead of time so the days that follow run on their own.

  • Cloning Journeys

    Copy a journey you already made onto another day, so you don't have to build it again.

    2 pages
    Open guide

  • Standing Journeys

    Set journeys to repeat on chosen days of the week, so a regular schedule fills itself in.

    4 pages
    Open guide

  • Change Sets

    Close or open a stop for a while – for example during construction or bad weather.

    3 pagesAdmin role
    Open guide

Special situations

5 guides

For the days when something out of the ordinary happens.

  • Halting a Journey

    Stop a vehicle's journey in an emergency, like a breakdown, and move its riders to other vehicles.

    4 pages
    Open guide

  • Announcements & About

    Post service updates and general information that riders see in the app and on the website.

    4 pagesAdmin role
    Open guide

  • Fixing Driver Errors

    Reopen a journey a driver ended too early, or close one they forgot to end.

    3 pages
    Open guide

  • Booking Suspension

    Pause new bookings for a day during a snowstorm, emergency or very busy period.

    5 pages
    Open guide

  • Adding Off Days

    Mark holidays and closed days so riders can't book trips on them.

    2 pagesAdmin role
    Open guide